Privacy Policy
Your privacy is important to us. Learn how we protect and handle your data.
Introduction
3DPrice ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
This policy applies to all information collected through our website, mobile applications, and any related services, sales, marketing, or events (collectively, the "Services").
Last updated: September 17, 2025
Information We Collect
Personal Information You Provide
We collect information you provide directly to us, including:
- Account information (name, email address, password)
- Profile information and preferences
- 3D model URLs and tracking preferences
- Contact form submissions and support requests
- Payment information for premium subscriptions
- Communications with us
Automatically Collected Information
When you use our Services, we automatically collect certain information:
- Usage data (pages visited, features used, time spent)
- Device information (browser type, operating system, device identifiers)
- IP address and location data
- Cookies and similar tracking technologies
- Referral source information
Third-Party Platform Data
With your permission, we collect publicly available data from 3D model platforms:
- Model performance metrics and statistics
- Creator profile information
- Model metadata and descriptions
- Download counts, ratings, and comments
How We Use Your Information
Service Provision
- Provide and maintain our analytics platform
- Track and analyze 3D model performance
- Generate reports and insights
- Process payments and manage subscriptions
- Provide customer support
Communication
- Send service-related notifications
- Respond to inquiries and support requests
- Send marketing communications (with consent)
- Notify about platform updates and features
Improvement and Analytics
- Analyze usage patterns and improve our services
- Develop new features and functionality
- Monitor platform performance and security
- Conduct research and analytics
How We Share Your Information
We Do Not Sell Your Personal Information
We do not sell, rent, or lease your personal information to third parties for monetary consideration.
We May Share Information:
- With Service Providers: Third-party vendors who help us operate our platform (hosting, analytics, payment processing)
- For Legal Compliance: When required by law or to protect our rights and safety
- Business Transfers: In connection with mergers, acquisitions, or asset sales
- With Consent: When you explicitly consent to sharing
- Aggregated Data: Anonymous, aggregated statistics about platform usage
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Technical Safeguards
- SSL/TLS encryption for data transmission
- Encrypted data storage
- Regular security assessments
- Access controls and authentication
Organizational Measures
- Limited employee access to personal data
- Regular security training
- Data processing agreements with vendors
- Incident response procedures
Important: No method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
Access
Request a copy of your personal information
Correction
Update or correct inaccurate information
Deletion
Request deletion of your personal information
Portability
Receive your data in a portable format
Opt-out
Withdraw consent for marketing communications
Restriction
Limit how we process your information
To exercise these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within the timeframe required by applicable law.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Children's Privacy
Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
If we discover that we have collected personal information from a child under 13, we will delete such information from our systems promptly.
International Data Transfers
Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ.
We ensure appropriate safeguards are in place to protect your personal information when it is transferred internationally, including the use of standard contractual clauses and other legal mechanisms.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. For significant changes, we may also send you an email notification.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Email: privacy@3dprice.com
Data Protection Officer: dpo@3dprice.com
Contact Form: Contact Us
Related policies: Cookie Policy | Terms of Service
Your Privacy Matters
We're committed to protecting your data while providing powerful 3D printing analytics